CDP4S for Sales
CDP4S creates and shares high-value up-to-the-minute sales intelligence. Empowered with this, sales teams will understand their prospects better, ultimately leading to more conversions. From Salesforce, teams can drive website personalization to keep prospects highly engaged throughout the selling journey.
CDP4S exposes website behavior in Salesforce lead and contact records. CDP4S first creates a Salesforce record when a Sitecore web form is submitted and then populates the record with the visitor's website behavior. Salesforce professionals can view and determine the website visitor's interests and state of mind prior to making contact. Conversely, when the sales team changes Salesforce values, CDP4S can send these to Sitecore Personalize and CDP to tailor the visitor's website experience.
• Provide up-to-the-minute sales intelligence
• Accelerate lead qualification
• Rapidly prioritize leads
• Personalize web content based on web behavior
• Personalize the website as a sale progresses
• Tag specific website behavior to identify key activity
• Create messages in Salesforce for returning visitors
• Track returning visitors and alert a team member
• Base follow-up timing on renewed interest
• Automate processes using Salesforce workflow
Benefits for Sales
Optimize Sales Teams
CDP4S converts unknown website visitors to sales-qualified leads in Salesforce by capturing form submissions and website behavior.
Armed with website visitor behavior, Salesforce teams have insights into a lead’s specific interests, preferences, pain points, state of mind, and purchasing readiness.
Leads arrive with a lead score based on their level of engagement and interest. This helps prioritize leads and focus sales efforts on those more likely to convert.
Knowing a lead's website behavior enables the outreach communications to be personalized with better messaging to meet their needs and interests. This increases responses and conversions.
By tracking returning visits businesses can identify renewed interest and the best time of the day, or night, to follow up with a lead based on their level of engagement and interest. Salesforce users can tag a lead record to receive an alert if the visitor returns.
- From website behavior, businesses can determine their suitability for a product or service. This ensures sales efforts are focused on those leads that are most likely to convert.
By observing lead behavior, the content and messaging can be improved to better meet the needs and interests of leads. This increases the effectiveness of the lead-handling process.
Deliver in-page or popup messages to leads as they traverse through the sales pipeline.
The sales team can prioritize leads based on their website behavior. Leads who spend more time on the website or visit frequently can be prioritized.
Salesforce workflow can be used to automate the categorization of leads reducing processing times.
Campaigns can be created based on visitor website behavior, e.g., frequent visitors to a page can be emailed page-specific information.
CDP4S can look at specific behavior on the website and flag the visit in Salesforce e.g., competitors, acquisition targets, and potential partners.
Leads who spend a lot of time on a pricing page indicate possible price hesitancy. Sales should follow up and offer discounts and promotions to close the deal.
From their behavior, the CRM team can determine the features or benefits of the product that are most important to the lead. It helps to highlight these features during the sales process.
If a lead looks at pricing information (e.g., clicking different price options, filling out a price inquiry form), the sales team can use this information to guide their pricing decisions e.g., if leads are always selecting a lower-priced option, the sales team may consider adjusting the price.
Improve Revenue Management
By analyzing a lead's website behavior, the CRM team can determine which leads are most engaged and likely to convert. They can prioritize these leads and focus their efforts on converting them first to quickly close deals and increase revenue.
Website behavior can provide clues as to a lead's interests and pain points. This information can be used to personalize communications and tailor the sales pitch to the lead's specific needs to build a stronger relationship and increase the likelihood of conversion.
Website behavior can reveal how leads are using a product or service. This can be used to identify potential upsell opportunities and increase revenue from existing customers.
By analyzing website behavior across all leads, the CRM team can identify patterns and trends and determine which marketing channels and tactics are most effective.
See how CDP4S works for your other teams:
CDP4S provides granular website behavior data that enables marketers to better understand their audience and create targeted campaigns. With CDP4S, marketers can also provide personalized content that aligns with their customers' interests, resulting in more engagement and conversions.
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CDP4S shares the website form values and behavior data in Sitecore Personalize and CDP with your CRM sales team. This intelligence lets sales professionals qualify leads faster, personalize their approach to customers, and tailor website content to increase conversions and revenue.
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Website integration with dual-mode personalization
The ultimate way to support your sales team.