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Technical Support

FuseIT offers comprehensive support from certified staff. We use Zendesk for support tickets and Atlassian for documentation.

Scope of Support


Existing customers enrolled in a maintenance program are eligible for support: 

  • Responses to technical, architectural, and use case queries
  • Training on new functionality or upskilling people in the technology
  • Issue of licenses if changing your deployment infrastructure or Salesforce instance
  • Product updates if you upgrade a system or need new features
  • Installation or upgrade help via online meetings 



Our support team will be available during New Zealand business throughout the year except for public holidays. As always, email inquiries can be submitted at any time.


Support Requests

Please check out the Support Centersubmit a request to our ticket system, or email


7 Forests Road
New Zealand 7041


Opening hours

Monday 8am-5pm

Tuesday 8am-5pm

Wednesday 8am-5pm

Thursday 8am-5pm

Friday 8am-5pm

Saturday Closed

Sunday Closed

Website integration with dual-mode personalization

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