FuseIT offers comprehensive support from certified staff. We use Zendesk for support tickets and Atlassian for documentation.
Scope of Support
Existing customers enrolled in a maintenance program are eligible for support:
- Responses to technical, architectural, and use case queries
- Training on new functionality or upskilling people in the technology
- Issue of licenses if changing your deployment infrastructure or Salesforce instance
- Product updates if you upgrade a system or need new features
- Installation or upgrade help via online meetings
Our support team will be available during New Zealand business throughout the year except for public holidays. As always, email inquiries can be submitted at any time.
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