Support

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FuseIT provides enterprise support backed by long experience and strong partnerships with industry leaders.
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What's included

Our enterprise-level support is backed by long experience and strong partnerships with industry leaders.
Maintenance and support provided through our commercial plans includes:

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Knowledge base access
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Training on new functionality
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Technical support case submission via the support portal
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Telephone and web conferencing support
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Security vulnerability patches and defect fixes
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Regular product enhancements and releases, including performance improvements and compatibility updates
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Assisted product installation and upgrades
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Priority issue handling
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Dedicated account manager
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Quarterly business reviews
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Issuing of additional licenses when there are configuration or infrastructure changes
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Responding to security information requests

How to get help

Are you experiencing an issue with one of our products?

License changes and renewals

For inquiries regarding upgrading or renewing your license, contact our sales team.

Get technical support

Submit a technical request through our customer support portal for priority assistance from our team. This is available to all customers with support and maintenance agreements.


Need an alternative?
Contact support@fuseit.com

Our documentation

Each of our products has its own documentation library. These are great resources and cover most topics.

"The technical support team was fantastic, highly skilled and knew exactly what I needed."
FuseIT Customer | North America

Want to find out more?

Has this triggered any questions, and want to keep the conversation flowing? We'd love to talk.

Contact us
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