FuseIT Partners

FuseIT is a long-standing member of the Sitecore Partner Network, with deep expertise in extending what Sitecore XP and XM Cloud can do. When it comes to connecting Sitecore and Salesforce, few have gone deeper: our S4S product was built to do exactly that. Customers get specialist knowledge focused on a single outcome, their Sitecore and Salesforce systems working as one.

FuseIT is a Salesforce ISV and Consulting partner with Salesforce-certified developers and consultants. For over 20 years we've done both things well: building products on the platform, and implementing them for the organisations that use them. For our customers, that means deep, certified expertise in the system their teams rely on every day. We also give back to the Salesforce community with tools like the SFDC Explorer, trusted by tens of thousands of Salesforce developers.

FuseIT brings deep, long-standing experience with OpenText Content Manager, the records platform many still know as TRIM. As a business partner since 2012, our T4S product ensures that Salesforce records and documents are archived and governed properly within Content Manager. You get a team that knows both sides of the integration, not just the CRM.

Many of the large organisations we work with run on Microsoft. As a Microsoft development partner, FuseIT builds on that same foundation, so our products fit the environment your IT team already trusts and maintains, rather than asking them to take on something unfamiliar. Our team has years of experience developing and deploying in Microsoft environments, so we understand the standards and constraints your systems are held to.

Elcom has built enterprise websites, intranets and portals for Australian organisations since 1996, with more than a thousand deployments across government, healthcare, education and the not-for-profit sector. It's a platform organisations trust to run the digital services their communities rely on every day. Elcom relies on FuseIT technology to search documents held in OpenText Content Manager natively, surfacing them inside the platform people already use. For Elcom's customers, that's a clearer picture of the people they serve, and the records they need right where they work.

Grigorian has been helping organisations get more from Salesforce since 2013, with deep expertise across Sales, Service, Marketing and Experience Cloud, with real strength in development and integration. As FuseIT's implementation and support partner for Loupe in the UK, they bring both that platform knowledge and hands-on experience of the product to every deployment. For UK customers, that means Loupe is implemented and supported by experienced local specialists who know the Salesforce environment your teams already rely on.

Enterprise Salesforce accounts carry a recordkeeping problem most CRM projects never plan for: every customer interaction creates records that have to stand up to audit, long after the interaction itself is forgotten.

Capgemini, a global systems integrator working across many of the world's largest organisations, has partnered with FuseIT to solve exactly that. On engagements where the customer runs OpenText Content Manager, T4S moves Salesforce documents into it, so retention, disposal and statutory recordkeeping are managed properly. It pairs a specialist product with delivery at a scale these customers already trust.

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For large, regulated organisations, Salesforce runs the front office. But getting the most from it pulls in two directions: making every customer interaction sharper, and keeping the records behind those interactions defensible. Few vendors solve both.

Deloitte, one of the world's largest systems integrators, has teamed up with FuseIT to close the second half of that gap for enterprise Salesforce customers across Australia and New Zealand. On these engagements, T4S archives Salesforce records and documents into OpenText Content Manager, so recordkeeping obligations are met properly instead of left to grow unmanaged inside the CRM. It's a proven extension to the platform these organisations already run, delivered with the scale and rigour Deloitte is known for.