Insights

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FuseIT views the world from a unique perspective. Read our articles to see how we think.
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Demo of Loupe turning website signals into customer intelligence inside Salesforce

A hands on Demo by Our CTO Chris Bertram, of loupe turning website signals into customer intelligence, inside Salesforce.

Where the Relationship Actually Starts

Most revenue content treats conversion as the finish line. Win the deal, close the enrolment, complete the admission. The metrics align around it. The incentives align around it. The story of success usually ends there.

The Moat That Builds Itself

For most of the past decade, organisations did not need to think carefully about how they identified their customers online. Third-party cookies handled it invisibly: tracking visitors across the web, building behavioural profiles, making it possible to recognise returning visitors and connect behaviour across sessions and devices. It was imperfect, but it worked well enough that few organisations invested in the alternative.

Why Your Teams Still Can't Act Fast Enough

What becomes possible when real-time customer signals live in the same environment where your teams do their work. In this series we look at why decision speed remains the constraint for most organisations despite continued investment in data tools, why first-party identity is the most durable advantage to build right now, and why the relationship is won after the sale, not at it.

Learnings from Digital Health festival in Melbourne

A short video report from the floor in Melbourne, framed around how providers connect with families, understand what they're going through, engage them at the right moment, and guide them across a care journey that often runs for years.

Webinar - Introducing Loupe

Most businesses are data rich but insight poor. Your teams are searching across dozens of tabs, switching between disconnected apps, and still guessing what customers actually want. That delay has a real cost.

Webinar - The Current and Future State of Revenue Technology – Beyond CRM

In this live session, we unpack why buyers and sellers are often working from completely different versions of the same journey and how that gap is where deals slow down, handoffs break, and relationships stall. We dive into the next evolution of RevTech: moving beyond CRM into shared spaces where both sides finally operate from the same page.

The Shared Spaces Era: Why the Customer Journey Should Belong to Both Sides

This is part 3 in our forward-looking series on the future of revenue technology. In this series we explore the shifts already underway: the pressure on today's data stacks and closing the gap between signal and action, aligning sales and marketing around a shared source of truth, and bringing buyers and sellers into the same space.

Creating Alignment: Unifying Sales and Marketing

This is Part 2 in our forward-looking series on the future of revenue technology. In this series we explore the shifts already underway: the pressure on today's data stacks, the rise of collaborative sales environments, and the structural changes coming from AI and privacy.

Webinar - Higher Education Under Pressure

Reinventing the student journey with intelligent, connected experiences. Recruitment markets are tightening. Student expectations for seamless digital experiences are rising. Scrutiny on value is increasing. The opportunity? Reinvent the student journey using the technology you already have.

The Data Stack Problem - And Why Revenue Technology Is About to Simplify

This is Part 1 in our forward-looking series on the future of revenue technology. In this series we explore the shifts already underway: the pressure on today's data stacks, the rise of collaborative sales environments, and the structural changes coming from AI and privacy.

Guide: Helping Customers Navigate Complex Journeys

This article is a deep dive into the Guide pillar. Guide is about more than directing people to a next step. It is about creating the kind of clarity, momentum, and shared visibility that allows people to move confidently through complex decisions without feeling lost, overwhelmed, or left to figure things out alone.

Experience the difference

Firms that respond within an hour are nearly 7x more likely to have
a meaningful conversation than those that wait longer.
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