S4S vs. Sitecore Connect™

These connectors have significantly different capabilities and support. The chart below compares the features - also see the YouTube comparison video. Before you decide on a Salesforce connector check out our next-generation connector - Send2CRM.

	FuseIT S4S	Sitecore Connect™ for Salesforce CRM
Overview	Supports both syncing and real-time transactions for granular control. All Salesforce objects are accessible including leads, converted leads, contacts, campaigns, and custom objects. Out-of-the-box features include comprehensive support for Sitecore forms, a two-way exchange of Sitecore analytics, rules-based personalization, website portals, and Sitecore EXM.	Uses the Data Exchange Framework (DEF) to blind sync Sitecore xDB and tree data to and from Salesforce contacts and tasks. The data is periodically replicated by a Sitecore scheduler rather than interacting in real time. No single source of truth exists as versions of the same data exist in both systems.
Out-of-the-box features	Web forms: Full Sitecore form support with a choice of two S4S Mapping Wizards to quickly assign forms to Salesforce record types, usually leads. To eliminate duplicates, multiple fields can be selected for accurate matching. If a record already exists, S4S automatically inserts or updates as required. Sitecore analytics: Web forms can push visitor behavioral data to Salesforce leads and contacts when the form is submitted. Sitecore personalization: The sales team can control a visitor's web experience in real-time from inside Salesforce. A powerful tool during sales calls. Portal pages: S4S supports authenticating into private Sitecore portal pages using login credentials stored in Salesforce contact records. EXM support: The List Builder application imports Salesforce report and campaign members into Sitecore lists for use with EXM. An extension module pushes Sitecore EXM analytics to Salesforce.	No out-of-the-box features.
Created	2009	2017
Enterprise-proven/level	Yes, multiple Fortune 500 companies use S4S	Discuss with Sitecore
Data transfer	Real-time and sync	Sync
Support for leads, and lead conversion?	Yes	No
Support for multiple objects (eg. Sitecore goals) and related lists?	Yes	No
Works with Salesforce custom objects and fields?	Yes	Partial
Supports Salesforce sandboxes?	Yes	No
Includes Starter kit and code examples?	Yes	No
Full error reporting to the Sitecore log file?	Yes	Limited DEBUG logging
Optimization features?	Yes	No
Escrow options?	Yes	Discuss with Sitecore
Assisted or remote install included?	Yes	No
Onsite install option?	Yes	Discuss with Sitecore
Support for Salesforce Marketing Cloud?	Yes	No
Supports multiple instances of Salesforce?	Yes	Yes
Supports proxy servers?	Yes	No
Establish & control sessions with many Salesforce instances?	Yes	No
Establish sessions using SessionId and ServerUrl for embedding in customers Salesforce instances?	Yes	No
OAuth Support?	Yes	No
Web Service protocol?	SOAP	REST
Sitecore Web Form Support
Sitecore forms support?	Yes	Partial
Form Mapping Wizard?	Yes	No
Sitecore Analytics in Salesforce
Out-of-the-box?	Yes	No
In real-time with form Save Actions?	Yes	No
Salesforce package?	Yes	No
Sitecore Personalization from Salesforce
Via personas and pattern cards	Yes, choice of implicit and/or explicit personalization	No
Via Salesforce field values	Yes, explicit using rules-based personalization with S4S facets (real-time)	Yes, explicit using rules-based personalization with default facets (after sync)
Via Sitecore roles and profiles	Yes, explicit when visitors log into Sitecore portal pages	No
Requirements
Sitecore Version Support?	6.1 or greater	9.0.1 or greater
Sitecore Packages (required)?	Sitecore for Salesforce – Core	Data Exchange Framework Sitecore Provider for Data Exchange Framework xConnect Provider for Data Exchange Framework Salesforce Provider for Data Exchange Framework Connect for Salesforce
Requires Sitecore Data Exchange Framework (DEF)?	No	Yes
Salesforce packages	0 – 5 packages depending on the features you need	None
Commercials
Subscription License	$12,000+ per annum and minimal configuration. Includes support	Contact Sitecore. Would require a significant development effort to match the features of S4S
Support
Does vendor implement change requests from customers?	Yes	No
Support Tiers	Multi-level support options available: Standard email Enhanced phone Priority 365/24/7	Discuss with Sitecore
Level of response	Expert with Sitecore and Salesforce Quick to engage with phone and/or WebEx	Standard Sitecore ticketing

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