Unparalleled time to value: Reduces the implementation risk by eliminating up-front capital investment making the path to CRM success exceptionally short.
Less expensive initially: A multi-tenant, on-demand solution has no hardware to purchase, scale, and maintain, no operating systems, database servers, or application servers to install, no consultants and staff to manage, and no need for periodic upgrades.
Easy upgrades: Customers benefit from instant deployment of new versions, which means the entire customer base always has the latest version. Customizations and integrations are maintained through upgrades so the focus can be on taking advantage of the new features and innovations available with each release.
Better service delivery: Salesforce uses the best technologies, policies, and procedures to ensure security at the facilities, application, and network-level; to ensure maximum uptime and continuous availability, and to provide an impressive performance record.
Better scalability: Successful businesses are continually changing and growing. Employee growth, transaction growth, the launching of new products and services, mergers and acquisitions, or any number of business events can dramatically and suddenly alter business needs.
Easier to customize: Salesforce was designed to allow basic customizations to the user interface and data objects in minutes, without programming. Minor customizations are easy. An IT team is only required for advanced customizations.
Users are more satisfied and productive: On-premise deployments often fail because of low user adoption — data that’s cluttered or difficult to get to quickly results in user resistance. Salesforce has an award-winning, easy-to-use interface that has the highest user adoption rates in the industry.
Easier for administrators: Administrators can tailor processes and define how data is viewed for different departments and workgroups while ensuring users can access data for which they are authorized.
Nurturing true value and innovation: Salesforce frees developers to focus on developing solutions that deliver real business value. A host of on-demand development tools are available and the Force.com community has grown rapidly, resulting in thousands of innovative solutions available to customers via the AppExchange, the popular marketplace for pre-integrated, on-demand applications.