What do we do?
If you already have Salesforce, we can apply our extensive experience with enterprise customers to make Salesforce work better for you. The FuseIT team is known globally for its extreme Salesforce expertise and integration competence. These skills are available for short or long term contracts to supplement existing Salesforce resources.
If you don't have Salesforce, why not! Companies using Salesforce see an average 27% increase in sales revenues and a 34% increase in customer satisfaction. FuseIT specializes in understanding our client's business, discovering their pain points then configuring Salesforce to optimize daily workflows and sales and marketing effectiveness.
In working with Salesforce, FuseIT provides expertise to build new systems and solve problems with existing systems. This includes software design, development, testing, deployment, training, and a host of other services.
FuseIT needs to understand what you are trying to achieve then contribute to a solution without driving an agenda or technology. We see ourselves as accelerators that help customers achieve their ambitions.
We prefer long term relationships
FuseIT works as a team but engages one-to-one with our customers and their staff. FuseIT has a very low staff turnover which means your intellectual property is retained and can even be used to train your new hires.
We are very experienced
FuseIT has proven skills, substantive capabilities, solid history (knowledgebase), and established practices and processes. We developed these when meeting the demands of international clients. We have extreme capabilities, where a few team members are highly capable (top 5% in their area of expertise) and can be used to firefight and solve impossible problems. We back this up with significant liability and professional indemnity insurance to boost your delivery confidence.
We offer a free discovery period
FuseIT recommends customers request a pre-sales period to co-discover the business challenge before formalizing a longer-term engagement. Customers can use this time to determine if FuseIT is a good fit. Before work starts, a Professional Services Agreement and Statement of Work agree on the expectations in terms of milestones, resources, rates, estimates, and payment schedules.
FuseIT aims to create a trusted relationship with our clients. We do this by exceeding their delivery and support expectations. We clearly itemise any work with detailed reporting. Our technical teams are highly communicative so clients are always aware of what is happening.
FuseIT can make Salesforce work better for your businesses by:
- Increasing the intelligence you have on your customers
- Helping to develop more high-quality leads
- Predicting what your customers want
- Automating your marketing processes
- Building apps that save you time and resources
- Creating a community of brand ambassadors