You can't beat a phone call when interacting with customers particularly if the discussion is complex. Having a successful sales call is even more challenging if high-value products are involved. The Teracti platform provides powerful tools to augment these sales and support conversations.
Teracti is a Sitecore® application that lets sales and support teams use web analytics to better interact with visitors in real-time. Understanding a visitor's web behavior helps teams construct highly effective sales and support calls.
During sales and support conversations, Teracti empowers teams to drive live web content to the prospect and personalize Sitecore to increase engagement. This lets teams work faster and generate more upsell revenue, while customers have increased satisfaction.
Teracti combines proven sales and marketing techniques to increase profitability:
Teracti rewards teams with ground-breaking features:
Teracti empowers sales and support teams with web interaction capabilities that dramatically improve voice calls with real-time visuals. For example, teams can energize voice calls by driving the website like a PowerPoint presentation, or exchange contract documents so complex deals can be concluded during the call and without email involvement.
Simply put, Teracti lets sales reps or support staff create contextually-aware conversations that greatly improve conversion rates. If you want to learn more about Teracti please contact us for more information.
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