S4S Now is the perfect tool for inbound responders! Simply put, it lets Salesforce operators take control of the caller's website in real-time during sales or support calls. The power of S4S Now can be seen in a single picture.
The S4SNow tab in Salesforce shows a list of visitors currently on the Sitecore website. The image shows three visitors, each with a Customer ID.
Website visitors who call, or are called, by sales operators can authorize the operator to simultaneously interact with them on the website. After identifying the visitor, the operator can see important Sitecore information in the corresponding line item, for example, Customer 6632:
The operator can take several actions during the call:
S4S Now works with anonymous visitors. No login or authentication is required. Examples of content that can be shown to the visitor during voice, conference or video calls are:
S4S Now is a real-time tool that can reduce, or even eliminate, email interactions with prospects and customers.
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