Support

Scope of Support

Existing customers enrolled in a maintenance program are eligible for the following support: 

• Responses to technical, architectural, and use case queries
• Training on new functionality or upskilling new people in the technology
• Issuing of additional licenses that may be required if changing your deployment infrastructure or Salesforce instances
• Product updates are typically required if you upgrade a system or need new features
• Installation or upgrade help via online meetings 

Christmas Holidays

Throughout the holiday period, our support team will be available for the following times (all NZST). As always, email inquiries can be submitted at any time.

• Monday 26th December Public Holiday – Closed
• Tuesday 27th December Public Holiday – Closed
• Wednesday 28th December Normal hours
• Thursday 29th December Normal hours
• Friday 30th December Normal hours
• Monday 2nd January Public Holiday – Closed
• Tuesday 3rd January Public Holiday – Closed
• Wednesday 4th January   Normal hours resume

Happy holidays!

Support Requests

Please check out the Support Center, submit a request to our ticket system, or email support@fuseit.com.