FuseIT News

Last week FuseIT released an S4S upgrade for Sitecore 9.3. This post is a commentary on the changes and other S4S updates in 2020. Changed updates to converted leads There are a few challenges to updating a Salesforce lead via the API: Lead may have been deleted Do we create a new lead? Yes Lead may have been converted to a contact Do we update the contact instead? Yes L ...

FuseIT is pleased to welcome Sarah Whitau to the Nelson team. Sarah recently returned to New Zealand bringing back significant international experience in the sales and marketing space. Sarah's enthusiasm and talents lie with Salesforce, EventsForce, and Salesforce Marketing Cloud. We are very fortunate to find someone local with her level of experience in these technologies. O ...

Last week FuseIT released a new S4S upgrade for Sitecore 9.1 and 9.2 (Release 2.913.20181.1). This is a bug fixing release and does not include major changes. No breaking changes are introduced.  Bug Fixes Reduced logging if SetContactIdentity pipeline is not used S4SMapping.EnableDuplicateAllowSave config added Updated SOQLResult column names when the defaultNamespace is defi ...

Sitecore EXM is an alternative marketing automation platform to the systems offered by Salesforce (Salesforce Marketing Cloud and Pardot) and others like Marketo, Eloqua, HubSpot and more. S4S is a Sitecore to Salesforce CRM integration that supports Sitecore EXM and what follows is an overview of how it works.   The process starts with S4S List Builder, a wizard in Sitecore th ...

We can still deliver all our support services but you may notice a change in the way we work. Like most of the world, we are working from home.  We hope you are well and staying safe. Our thoughts go out to everyone impacted by the pandemic which has us all feeling anxious for our families, our businesses, our communities, and our lifestyles. We will all get through this togeth ...

On Friday FuseIT released an S4S upgrade for Sitecore 9.3 (Release 2.930.20049.1). This is the first release for Sitecore 9.3 and includes the powerful S4S Now features that assist the sales and support team during live calls. No breaking changes were required to support Sitecore 9.3.  Minor Changes Salesforce API versions were updated to v48.0 (Spring 2020) and a fix applied ...

Selling should be a single journey through marketing and sales, collecting prospect intelligence along the way, then combining it to increase engagement and sales revenue. We are proofing a concept to achieve this and seeking feedback, "Do you want a Sitecore CRM?". This idea is crazy Love the idea Where do I buy it and how much? Comment ...

We've just completed another successful Sitecore upgrade! We often update our client's websites to newer versions of Sitecore and it has to be said, it's getting to be no walk in the park. Sitecore is enterprise software and this becomes clear during upgrades. Also, search engines return very few "lessons learned" pages as they have not yet been published. That is why upgrades ...

On Sunday FuseIT released an S4S upgrade for Sitecore 9.1 and 9.2 (Release 2.911.19253.1). This release has impressive new features and enhancements. Companies that have voice conversations with their prospects and customers can leverage the S4S Now functionality to greatly assist the sales and support process. The following is a review of the key enhancements, features, and fi ...

Our CEO is off to Canberra on 17th - 18th September 2019 for a Digital Records & Information Management Criterion Conference. FuseIT is an event sponsor and Terry will host a round table on "CRM and Document Management: An example using Salesforce and TRIM". Of course TRIM is Micro Focus Content Manager and FuseIT help companies integrate it with Salesforce (and Sitecore). ...