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Why Salesforce?
Compared to other CRM tools the benefits of Salesforce.com are:
Unparalleled time to value. Salesforce.com minimizes the risk involved in implementing business applications like CRM by eliminating up-front capital investment making the path to CRM success exceptionally short.
Less expensive initially. It’s easy to see why a multitenant, on-demand solution is much less expensive initially. There is no hardware to purchase, scale, and maintain, no operating systems, database servers, or application servers to install, no consultants and staff to manage it all, and no need for periodic upgrades.
Easy upgrades. Customers of on-demand applications benefit from instant deployment of new versions, which means the entire customer base always has the latest version. Since customizations and integrations are maintained through upgrades, change management discussions can focus on taking immediate advantage of the new features and innovations available with each release.
Better service delivery. Due to the tremendous economies of scale salesforce.com can provide higher service levels than the vast majority of companies can achieve on their own. Salesforce.com uses the best technologies, policies, and procedures to ensure security at the facilities, application, and network level; to ensure maximum uptime and continuous availability; and to provide an impressive performance record.
Better scalability. Successful businesses are continually changing and growing: Employee growth, transaction growth, the launching of new products and services, mergers and acquisitions, or any number of business events can dramatically and suddenly alter business needs.
Easier to customize. Users of on-premise solutions have to wait weeks or months for even minor modifications, and in some cases their requests are never met at all. Salesforce was designed to make performing basic customizations to the user interface and underlying data objects easy, so that even business users could customize in minutes, without programming. Without the burden of fulfilling constant requests for minor customizations, the IT team can concentrate on more advanced customizations, such as associating specific behavior with objects that can be triggered by a wide range of system events.
Users are more satisfied and productive. A major reason on-premise deployments often fail is because of low user adoption — data that’s cluttered or difficult to get to quickly results in user resistance. Salesforce’s award-winning, easy-to-use interface has resulted in the highest user adoption rates in the industry.
Easier for administrators. Administrators can tailor processes and define how data is viewed for different departments and work groups, while ensuring that users can access only that data for which they are authorized. Salesforce’s ease of use extends to its administration functions. In fact, Forrester named Salesforce the "#1 On-Demand CRM Solution for Administration."
Nurturing true value and innovation. The on-demand model frees developers to focus on developing solutions that deliver real business value. Salesforce.com supports developers with a host of on-demand development tools. The Force.com community has grown rapidly, resulting in hundreds of innovative solutions that are made available to customers via the AppExchange directory, salesforce.com’s popular marketplace for pre-integrated, on-demand applications.
